3. Returns Policies
It is our policy to ensure that all products supplied to all our customers arrive in perfect condition. If you are unhappy with products purchased (other than perishable products) which are not faulty, we will happily refund your money, (excluding the delivery charge), or exchange the products if you inform us within 7 days after the day following the delivery of the goods.
Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be paid within 30 days of your notifying us about returning the products. Any product returned must be within its original packaging and adequately packed to avoid any possible damage. The cost of returning the product is the responsibility of the customer.
We do not deliver to P.O. Box addresses.
All deliveries are made Mon-Fri during business hours, unless a Saturday delivery is requested. To ensure prompt delivery someone must be present to sign for the parcel. After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using the royal mail who deliver to most mainland destinations in the UK. We currently do not offer an international service via this website but please feel free to use the form on the Contact Us page or phone us on +44 (0) 1244 347 806. Delivery charges are calculated based on the weight of the product and the destination address.